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Art D. Rector's picture
3166 pencils

InDesign question

Need a little help with InDesign. A client of mine is trying to print a custom sized ad (9.75 wide x 7.5 tall) from CS4 ID. We're having two problems here - one is she wants to use a rich black background and every time she makes a pdf file it comes out 100% black - nothing else. The other thing is it keeps cutting off her file - iow, it looks like the ad is hanging off the page and getting cropped.

I'm a Quark user, but I'm getting rich black in ID just fine when I export a pdf directly from ID. It sounds like she's setting her colors up correctly in ID and we're outputting the files the same way - but for some reason she's not getting rich black (sounds like some kind of problem with her preferences - but I'm no expert in ID). And neither one of us can figure out why the file keeps getting cut off (Yo - Adobe... Quark has had file preview for eons!)

Can any of our ID experts help out on this one? I'd seriously appreciate it.

Thanks.

Commenting on this Forum topic is closed.

mrcoupon's picture
345 pencils

Without seeing the file it could be a lot of things. The first step is to go in ID and open the Output/Separations Preview window. Click on the different colors and make sure the seps look correct and rich in the right areas. If they don't, it's probably one of your links. If they do, it's the output. Are you exporting a PDF, or printing to a PDF distiller? In ID's export options, make sure the output is set to CMYK instead of RGB. Check to make sure the PDF is in CMYK mode in Acrobat or Reader. If you have bleeds or gutters, make sure "Use Document Bleeds" is checked to avoid that cut-off.

if nothing solves it, you can open the exported PDF in Illustrator or another vector program and manually change to rich blacks and edit the doc size.

Art D. Rector's picture
3166 pencils

Well thanks for the output preview tip - I didn't notice that before. The rest of the info is not helping though. What she has is a box that's drawn right in ID and colored with rich black - so there's no importing going on. We tried exporting the file as a pdf, printing it as postscript and distilling it, etc... It's working fine for me - I'm getting the correct separations. But for her the black box never pdfs as rich black for some reason. So I suspect she is checking off the wrong box or something in her print dialog. She DOES have it set for CMYK output (we're talking over the phone - she's in another state) and all her other settings are the same as mine. But it's not working for some reason.

We can create a workaround without any trouble (import a psd background or something) - but I'd like to know why it's not working the way it's supposed to.

Thanks.

YoungZM's picture
917 pencils

I'm not* an expert, but I'll attempt to help. I'm unsure of what questions have already been asked/ answered so my apologies if they're silly, they're just what comes to mind first.

Have you been able to look at her indd. file for the colours she's using as per your rich black? She might have just made a new colour called "rich black" and gave it the 100% blac[k] value. It may of been made as a spot colour as well and deselected during the separations step for a CMYK only print (what is the colour mode anyways?).

As far as document sizing I assume the document size is set up correctly on their end? Are the proportions correct (100%) with scale to fit off? Do they have any enormous bleeds extending off they're trying to include?

Art D. Rector's picture
3166 pencils

Yes - that was my first thought - that she assumed the numbers were correct and they weren't. But we double and triple checked all that stuff. She has it set up correctly (as far as I can tell).

YoungZM's picture
917 pencils

I'd lobby a guess towards program settings, I just tested the situation described and mine exported just fine.

However, I went to Print>Adobe PDF- is she using 'Export' or 'Print>PDF'? I can't recall specifically if the difference is with PC-Mac or Quark-ID but exporting in the PC version of ID gives you very limited, shakey controls (for me anyways). My solution is doing a print PDF along with my Package.

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