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12 times when you should say no to a client and run for the door!

JimD's picture

Saying no to a potential client is difficult to do, especially when you're first starting out, or the economy has brought the stream of new business to a halt. But saying no can actually improve your situation in some cases, by freeing up time, creativity and not putting yourself in a difficult situation later.

Here is a list of 12 times you should say no to a client.

onegirlcreative's picture

Sadly, that's what I should have done

with this recent client of mine. He was a HUGE pain in my ass, and pretty much 11 out of 12 on your list, he did! It was awful. I knew, right at the first meeting that I should have walked away, but we are so desperate for cash flow right now, that I accepted it. Hoping for the best.

After all that has been said and done, the schmuck has the balls to contact me asking me for his money back because he is unhappy with my customer service. What, am I Nordstrom now??? Please.

He approved the latest design, I saved on a disk and mailed to him (because I didn't want to have to meet with him again, I was so PO'd over the situation). So what he chooses to do with that disk, I don't care. He's a complete asshole!!!!

Yeah, if he thinks I am going to refund him one single penny, then he clearly has been drinking too much bong water. Thank God for contracts!

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"The name's Bond, James Bond."

www.onegirlcreative.com

JimD's picture

LOL...

Makes you want to flip burgers for a living!

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Visit The Graphic Mac for graphics and Mac OS tips, reviews, tutorials and discussion.

onegirlcreative's picture

UPDATE

To date, I still have not heard from this bozo. And this was Friday that he contacted me wanting his money back. Ugh!!!

After reading your list, Jim, I am definitely going to walk away from a potential hazardous client if I have that gut feeling again. I literally sat there throughout our first meeting thinking "wow, this guy is going to be total OCD." Boy was I right.

Oh well. Live and learn, right?

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"The name's Bond, James Bond."

www.onegirlcreative.com

natobasso's picture

You just need to levelset

You just need to levelset your client's expectations. If they pay less than $3000 for a logo then they get fast and cheap. They don't get "good", ie., they don't get to DESIGN the damn thing.

In fact, if a client of a bargain logo package starts trying to insert their opinion, stop them and say that you're billing them for that time. :)

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Natobasso
dirtandrust.com
"Powerpoint is not a design application"

natobasso's picture

13. "I don't know what I

13. "I don't know what I want, but I'll know it when I see it". Probably a subset of "design by committee".

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Natobasso
dirtandrust.com
"Powerpoint is not a design application"

JimD's picture

I hate that

The endless spiral of stupid changes that eventually leads right back to the original concept you showed them. But that purple star in the corner made ALL the difference! LOL!
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Visit The Graphic Mac for graphics and Mac OS tips, reviews, tutorials and discussion.

natobasso's picture

And don't forget that BUY

And don't forget that BUY NOW burst they added. Nice touch. :)

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Natobasso
dirtandrust.com
"Powerpoint is not a design application"

JimD's picture

Oh yeah

How could I forget the "BUY NOW" burst? Without that, nobody will know what to do with their day... ugh!

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Visit The Graphic Mac for graphics and Mac OS tips, reviews, tutorials and discussion.

natobasso's picture

(singing) "Make the logo

(singing) "Make the logo big. Make the logo bigerrrrrrr"

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Natobasso
dirtandrust.com
"Powerpoint is not a design application"

onegirlcreative's picture

Oh, that's the BEST one

"Can you resize the logo so it can fit on my business card?" Ugh!!!!!!!!!

--------
"The name's Bond, James Bond."

www.onegirlcreative.com

Ivan's picture

Great list! :) I would add

Great list! :)

I would add one more, when client suggests to do a barter of exchange of products for your services.

3dogmama's picture

Ha. Ha. I had a client one

Ha. Ha. I had a client one time who tried to pay me in candles! Hmmm....now if she had offered the JAG she was driving then we'd be in business.

"Without deviation from the norm, progress is not possible."
— Frank Zappa

natobasso's picture

Or the classic, "it will be

Or the classic, "it will be a great portfolio stuffer."

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Natobasso
dirtandrust.com
"Powerpoint is not a design application"

pokie's picture

I recently sent a quote for

I recently sent a quote for a customer.. a price much higher than I normally would. Why? Because I always kick myself for not charging enough and I end up not enjoying myself. I set the price so that it would cover all assumed annoying changes that I anticipated. Especially since they want me to help them come up with a tag-line.

She wanted a quote by the end of the weekend (It was Friday). I sent her a quote Sunday night. She hasn't gotten back to me yet (besides my email to confirm she received). It's been a month and I could care less. I set my price so that it would be worthwhile for me to do it.

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